Autos BMS Ltd - Terms & Conditions

Applicable to all services provided by Autos BMS Ltd
Effective Date: 1 March 2025

1. Company Information

Autos BMS Ltd
124-128 City Road
London


EC1V 2NX
Company Number: 15601170
VAT Number: 489453731
Contact: welcome@autosbms.co.uk | 07392 854887

2. Services Provided

Autos BMS Ltd offers automotive services including:

  • Servicing

  • Diagnostics

  • Repairs

  • Coding

  • Retrofits

3. Booking & Appointments

  • Bookings are subject to availability.

  • We reserve the right to refuse or cancel a booking if necessary.

4. Customer Responsibilities

By booking a service, you agree to:

  • Provide access to your vehicle at the booked location and time.

  • Disclose known issues or history relevant to the service.

  • Arrange for payment by the agreed method upon completion of the service.

5. Payment Terms

5.1 Invoicing & Payment

  • Invoices are payable on collection of vehicle

  • Payment methods: bank transfer, debit/credit card.

  • Prices are exclusive of VAT unless stated.

5.2 Deposits

  • Some services may require an upfront deposit — this will be confirmed at the time of booking.

  • Deposits are non-refundable unless Autos BMS Ltd cancels the service.

5.3 Minimum Labour Charge

  • A Minimum Labour Charge of £50 + VAT applies to all bookings — this covers allocated time even if a service cannot be completed.

  • This excludes any parts or consumables.

5.4 Additional Charges

  • Late Cancellation / Rescheduling (within 24 hours): £15 + VAT.

  • In-Progress Cancellation: You will be charged for time, parts used, and any labour required to restore the vehicle.

5.5 Late Payment

  • If payment is not received by the due date, Autos BMS Ltd reserves the right to apply a late payment administration fee as follows, in line with the Late Payment of Commercial Debts Regulations 2013, to cover the additional administrative costs of managing overdue payments:

    • £40 for debts up to £999.99

    • £70 for debts from £1,000 to £9,999.99

    • £100 for debts of £10,000 or more

6. Customer-Supplied Parts

  • No warranty is provided on customer-supplied parts or labour associated with them.

  • Incorrect or poor-quality parts may cause delays or prevent completion.

  • In such cases, a £50 + VAT call-out charge applies, with standard labour rates for return visits.

7. Quotations & Pricing

  • Quotations are estimates. Final pricing may change if:

    • Additional faults are discovered.

    • Vehicle condition differs from that described.

    • Extra work is required to complete the repair.

  • No extra work will be undertaken without your approval.

8. Diagnostics

  • Diagnostics aim to identify faults. Some may require further investigation.

  • Minor faults resolved during diagnostics may be included, otherwise further work will be quoted separately.

9. Cancellations & Rescheduling

9.1 Rescheduling

  • Free if over 48 hours' notice.

  • Less than 48 hours: Late Rescheduling Charge may apply.

9.2 Cancellations

  • Free if over 48 hours' notice.

  • Less than 48 hours or after technician departs: Late or In-Progress Cancellation Charges apply.

10. Misdiagnosis

If it is found that the booked service will not resolve your issue, you may:

  • Proceed with the service as booked.

  • Approve an updated service.

  • Cancel, subject to any applicable cancellation charges.

11. Warranty & Disclaimer

  • All work is completed to professional standards.

  • Warranty for parts supplied by Autos BMS Ltd will be confirmed at the time of service.

  • Diagnostic findings are based on information available at the time of inspection. Certain intermittent faults may not be present during diagnosis.

  • Some coding, retrofits, or updates may affect third-party systems or invalidate manufacturer warranties — it is your responsibility to confirm compatibility and any warranty impacts.

  • We are not liable for:

    • Pre-existing faults.

    • Faults caused by customer-supplied parts.

    • Indirect losses (e.g. lost earnings or vehicle downtime).

    • Coding/retrofits affecting third-party systems or warranties.

12. Governing Law

These Terms & Conditions are governed by English law.
Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For any queries regarding these Terms & Conditions, please contact:
Autos BMS Ltd
welcome@autosbms.co.uk | 07392 854887